Zolteva Terms of Service

Effective date: November 1, 2026
Last updated: November 1, 2026

1. Agreement

Zolteva Solutions is a fictitious name registered in Florida (No. G26000135944) of TRADINGUPANDSONS LLC ("Zolteva", "we"), a Florida limited liability company based in Miami Gardens, Florida, United States. These Terms of Service ("Terms") are an agreement between Zolteva and the business that signs up for the Service ("Customer", "you"). The person who signs up confirms that they are authorized to accept these Terms for the business.

By checking the acceptance box at sign-up, you accept these Terms and our Privacy Policy.

The Service is for businesses only, not for personal or household use. You must be at least 18 years old to sign up.

2. The Service

Zolteva provides an AI phone receptionist, called "Elena", that:

• answers the calls to your business that you do not pick up, once you forward them to the phone number we assign to your receptionist;
• books appointments according to the business information, services and hours you give us; and
• notifies you of new appointments by email, at the address you give us at sign-up. At sign-up you can also choose to receive them by text message (SMS), with your permission. Text alerts are active: the phone carriers approved our messaging registration on October 13, 2026. If you chose text messages and gave your permission, your appointment alerts reach you by SMS as well as by email (see Section 11). If you turn it on from your panel, you will also receive them on WhatsApp (see Section 11).
• lets your customers message Elena on WhatsApp (Section 4): she answers their questions with your business information, books, changes or cancels their appointment, and writes it on your calendar.

You choose the receptionist's voice and the language of her greeting (English, Spanish, or English and switching to Spanish when the caller speaks it) at sign-up. During the call, Elena answers in the language the caller speaks and switches on her own, at any moment and in both directions, without the caller having to ask. You set up call forwarding on your own phone line, following the steps we give you.

Your website. If you give us your website address, you confirm that it is your business's website or that you have permission to use it for this.

Google Maps. Our sign-up includes Google Maps features and content: you can search for your business on Google Maps so we can find its website. Your use of Google Maps features and content is subject to the then-current versions of the Google Maps/Google Earth Additional Terms of Service (https://maps.google.com/help/terms_maps/) and the Google Privacy Policy (https://policies.google.com/privacy). We use Google only to find your business and the address of its website; the details of your business profile are read from your own website, not taken from Google. Choose only your own business.

3. Honest limits of the Service

Please read this section carefully.

• Elena is an artificial intelligence and can make mistakes. She may misunderstand a caller, get a name, date, time or service wrong, book an appointment that should not have been booked, or fail to book one that should have been.
• You are responsible for reviewing your appointments and for confirming important details directly with your customers.
• The Service is not an emergency service. It must not be used for emergencies or relied upon to handle them, and it does not contact 911 or any emergency service. Anyone in danger, or with a fire, gas leak, medical or other emergency, should hang up and call 911. Urgent job alerts (Section 11) only tell you and your staff that a caller asked for urgent service from your business; they may be delayed or not delivered, and they do not replace 911 or your own on-call arrangements.
• Elena only knows what you tell us. If your services, prices or hours change, you must tell us; otherwise Elena will give callers outdated information. To update your business information, change it in your panel when that option is available to you, or write to operations@zolteva.com from the email address on your account.
• The Service depends on third parties, including phone carriers, Twilio, Meta (WhatsApp), Microsoft Azure and Dograh (Elena's voice service: speech recognition, language model and synthetic voice), and on your own call-forwarding settings. We do not guarantee that every call will be answered or that the Service will be available without interruption.
• Calls are transcribed; the audio is not kept. Zolteva keeps the text of the conversation (the transcript and the call record) and the appointment details of the calls Elena answers, as described in the Privacy Policy. It does not keep any audio recording.

4. Plans and prices

All prices are in US dollars. Plans are paid monthly or yearly.

• Extra minutes. Minutes used beyond the minutes included in your plan in a billing month are charged at the extra-minute price of your plan. Each call is counted from when Elena answers until the call ends, rounded up to the next full minute. Unused minutes do not carry over to the next month. Extra minutes are billed at the end of the billing month in which they were used.
• Changing plans. You can upgrade or downgrade your plan at any time from your Zolteva panel (Log in at zolteva.com) → Account → Billing. An upgrade takes effect immediately and the prorated difference for the rest of the billing month is charged at that time; a downgrade takes effect at the end of the billing month already paid. There are no refunds or credits for unused time.
• Yearly payment. Each plan can also be paid yearly: 990 USD for the 400 plan, 1,490 USD for the 700 plan and 2,490 USD for the 1,200 plan, with the same minutes included per month. A yearly plan renews automatically every year and your card is charged each year until you cancel. If you cancel a yearly plan, amounts already charged are not refunded, and the Service continues until the end of the year you have already paid; it does not renew.
• Elena on WhatsApp. Included in every plan at no extra charge: up to 100 conversations a month on the 49 and 99 USD plans, 175 on the 149 USD plan and 300 on the 249 USD plan. After that, each conversation uses 1 minute of your plan. Your customers message Elena on WhatsApp from your business's link or QR code.
• Taxes. Prices do not include taxes. Where the law requires us to charge sales or other taxes, they will be added to your invoice.
• Price changes. We will notify you by email at least 30 days before a price change takes effect. You can cancel before then.

5. Free trial

• New Customers start with a 7-day free trial. With a valid promo code, the trial is 30 days. The

length of your trial is shown before you confirm.

• You need a card to start the trial. Nothing is charged when you start.
• When the trial ends, we will automatically charge your card for the first month of the plan you chose,

unless you cancel before the trial ends.

• After that, your plan renews automatically every month and your card is charged each month until you cancel.
• Minutes during the trial. During the 7-day trial you can use up to 60 minutes; during the 30-day trial, up

to the minutes included in the plan you chose. Extra minutes are not charged during the trial. If you reach
that limit, we will let you know by email and we may limit the Service until the trial ends.

• Each business can have only one trial.

6. Billing

• Payments are processed by Stripe. You enter your card directly on Stripe's secure checkout page; we never see or store your full card number.
• You authorize us, through Stripe, to charge your card for your monthly plan, any extra minutes and applicable taxes, until you cancel.
• If a payment fails, we may try to charge your card again over the following days and may notify you by email. If the payment is still not made 14 days after the first failed attempt, we may suspend the Service until it is paid.
• Refunds. Amounts already charged are not refunded, including for partial months, except where the law requires a refund.

7. How to cancel

• You can cancel at any time.
• To cancel, use your Zolteva panel (Log in at zolteva.com) → Account → Billing, or the link in your welcome email, or write to operations@zolteva.com from the email address on your account.
• If you cancel during the trial, you will not be charged, and the Service continues until the trial ends.
• If you cancel after the trial, cancellation takes effect at the end of the billing month you have already paid, and you will not be charged again except for extra minutes already used. On a yearly plan, it takes effect at the end of the year you have already paid, the plan does not renew, and there is no refund.
• We will confirm your cancellation by email.

8. What happens when you cancel

• Your receptionist's phone number. The phone number we assign to your receptionist is provided by Zolteva through Twilio and is not transferred to you. When your account ends, we may release that number 30 days later, and it may then be assigned to someone else.
• Your own business phone number always remains yours. You must turn off call forwarding on your phone when you cancel; otherwise unanswered calls will keep being forwarded to a number that no longer answers for your business. We give you the steps to turn it off where we have them.
• Your data. After cancellation we keep and then delete your information as described in the "How long we keep information" section of our Privacy Policy. Until it is deleted, you can ask us for a copy by writing to operations@zolteva.com.
• Alerts. We stop sending you appointment alerts, by any channel, when your account ends.

9. Your responsibilities

You agree that:

• the information you give us is accurate and you keep it up to date;
• you will review the appointments Elena books and confirm important details with your customers;
• you are responsible to your own customers for your use of the Service, including the appointments booked for your business and the information Elena gives on your behalf based on what you told us;
• you decide to use the Service on your phone line, and you will inform your customers and employees when the law requires it that calls answered by Elena are answered by an artificial intelligence and are transcribed (the text of the conversation is kept, not the audio), and you will obtain any consent the law requires of you. Elena introduces herself at the start of the call as the virtual assistant for your business, and does not tell callers that the call is recorded, because the audio is not kept. Laws on recording and transcribing calls differ from state to state; any notice or consent the law requires of you remains your responsibility;
• you will comply with all laws that apply to your business and to your use of the Service; and
• you are responsible for keeping access to your account and the email address on it secure.

10. Acceptable use

You must not use the Service:

• for any unlawful, fraudulent or deceptive purpose;
• for emergencies or as a substitute for 911 or other emergency services (urgent job alerts under Section 11 are a scheduling tool for your business, not an emergency service);
• to add any person to urgent job alerts by text or call unless that person has personally agreed to receive them, or to keep them on alerts after they ask to stop;
• to harass, threaten or mislead callers, or to make Elena pretend to be a human when a caller sincerely asks;
• to collect information from callers that you are not allowed to collect, or sensitive information beyond what is needed to book an appointment;
• to interfere with, overload, copy, resell or reverse-engineer the Service; or
• in any way that breaks the rules of the phone carriers or of our providers.

We may suspend or end your account if you break this section or do not pay, after notice where reasonable.

11. Text messages (SMS) and WhatsApp alerts

Program name: Zolteva appointment alerts, a text-message program of Zolteva Solutions (a fictitious name of TRADINGUPANDSONS LLC).

What the program is: if at sign-up you choose text messages as a way to receive your appointment alerts and check the permission box, Zolteva Solutions will text you alerts about new appointments that Elena books for your business, at the cell number you give for them. It also sends one message that confirms your enrollment and replies to the keywords STOP and HELP. Under this program we text only our own business customers (the business owners). People who call a business that uses Elena are covered by a separate program, described below, and receive a text only if they ask for it during the call.

Status: Text alerts are active: the phone carriers approved our messaging registration on October 13, 2026. If you chose text messages and gave your permission, your appointment alerts reach you by SMS as well as by email.

Message frequency: message frequency varies with your appointments.

Message and data rates may apply.

To stop: reply STOP to any message to cancel at any time. For help: reply HELP to any message, or write to our customer support at operations@zolteva.com.

Agreeing to receive text messages is not a condition of purchase: you can choose to receive your alerts by email only.

Carriers are not liable for any delayed or undelivered messages.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Details are in the "SMS / Text messaging" section of our Privacy Policy.

Appointment confirmations for callers (a separate text-message program).

Program name: Zolteva appointment confirmations, a text-message program of Zolteva Solutions (a fictitious name of TRADINGUPANDSONS LLC).

What the program is: when you call a business that uses Elena and book an appointment, Elena asks whether you want the confirmation by text message at the number you are calling from. Only if you say yes, Zolteva Solutions texts you, on behalf of that business, one confirmation of your appointment (business name, service, date and time) with a link on zolteva.com to cancel it, and, if you cancel or the appointment changes, one more message confirming it. It also replies to the keywords STOP and HELP. These messages are always the same templates written by Zolteva; the business cannot write or send its own texts through this program, and we never send advertising.

Status: active since October 22, 2026.

Message frequency: up to 2 messages per appointment you book (the confirmation and, if it applies, the cancellation or change).

Message and data rates may apply.

To stop: reply STOP to any message to cancel at any time. For help: reply HELP, or write to our customer support at operations@zolteva.com.

Saying yes is not a condition of booking: if you say no, your appointment is booked all the same and you receive no text.

Carriers are not liable for any delayed or undelivered messages.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Urgent job alerts (a separate text-message program).
Program name: Zolteva urgent job alerts, a text-message program of Zolteva Solutions (a fictitious name of TRADINGUPANDSONS LLC).
What the program is: when a caller tells Elena they need urgent service from your business, Zolteva may alert you and the staff members on your alert list, in the order you set, by text message and, for those who agreed to it, by phone call with an AI-generated voice, at any hour, until one person accepts the job. A last alert goes to you if no one accepts. These alerts are about your business's jobs only and never contain marketing.
Who receives them: the business owner, at the number given for alerts, and each staff member who has personally agreed by entering their own number and checking the box on our web form. You cannot agree on a staff member's behalf. Staff who have not agreed receive alerts by email only.
Status: active since November 1, 2026.
Message frequency: varies with your urgent requests.
Message and data rates may apply.
To stop: reply STOP to any alert, say so on an alert call, or turn alerts off in your dashboard. We stop right away.
For help: reply HELP, or write to operations@zolteva.com.
Not an emergency service: see Section 3. Anyone in danger should call 911.
Carriers are not liable for any delayed or undelivered messages. Agreeing to these alerts is not a condition of purchase or of employment with the business. We do not sell or share mobile numbers or opt-in data with third parties for marketing purposes.

WhatsApp alerts. You can also receive your new-appointment alerts on WhatsApp. We do not turn this on for you: you turn it on, from your panel's Settings or from the link in our welcome email, by sending our WhatsApp line the pre-written message that carries your business's code. That message is your consent, and alerts will arrive at the number you send it from. Each alert includes the service, the time and the customer's name and phone. Frequency depends on your appointments. We only message our own customers (business owners) this way, never their customers or callers, and we do not send advertising. To stop them: reply STOP or BAJA to any alert, or remove them in your panel's Settings; your alerts will keep arriving by email. Turning them on is not a condition of purchase. Messages travel over WhatsApp, a Meta service: delivery depends on WhatsApp and on your connection and we do not guarantee it; email is always the alert of record. Your carrier's data rates may apply.

12. Your information and our software

• You keep all rights in the information you give us about your business. You allow us to use it to provide the Service.
• Zolteva keeps all rights in the Service, including the software, Elena's configuration and our website.

13. Disclaimers

Except as expressly stated in these Terms, the Service is provided "as is" and "as available", without warranties of any kind, to the extent permitted by law.

14. Limitation of liability

To the extent permitted by law, Zolteva will not be liable for indirect, incidental or consequential damages, or for lost profits or lost business, including from a missed call or an appointment booked incorrectly.

15. Changes to these Terms

We may update these Terms. If we make material changes, we will notify you by email at least 30 days before they take effect. If you keep using the Service after that date, you accept the updated Terms; if you do not agree, you can cancel.

16. Contact

Zolteva Solutions, a fictitious name of TRADINGUPANDSONS LLC
18120 Northwest 42nd Avenue, Miami Gardens, FL 33055
Email: operations@zolteva.com